Refund policy

Plain-language draft, pending lawyer review.Takes effect on the date shown once reviewed.

Seller: Locally LLC, Ohio, United States. Effective: November 13, 2026.

30 days, no questions asked

If CLUM doesn't work on your PC or isn't what you hoped for, you can get a full refund within 30 days of purchase. You don't have to give a reason. This applies to CLUM Hub, and the CLUM Remote add-on, including purchases made with the LAUNCH code or through a partner link.

How to ask

1. Email support@clumai.com with your order number (it's in your Payhip receipt).
2. We refund the full amount through Payhip, to the payment method you used. How long it takes to reach you depends on your bank or PayPal.

A short note on what went wrong (your Linux version and graphics card, for example) helps us improve CLUM, but it is optional.

After a refund

Please uninstall CLUM. The license key of a refunded purchase is withdrawn and will stop working once an update containing it is installed. Your own projects and files stay yours.

After 30 days

After 30 days we give refunds only where the law requires it, for example if CLUM is seriously faulty and we cannot fix it.

Right of withdrawal (EU and UK)

For digital content, EU and UK law gives a 14-day right of withdrawal, which can end once the download starts. Our 30-day refund is longer and goes further, so you keep your money-back right for 30 days even after downloading. If you live in the EU or the UK, the law gives you 14 days to withdraw from an online purchase. Because CLUM is a download, at checkout you agree that delivery starts straight away and acknowledge that this statutory right ends once the download begins. Our 30-day refund above still applies to you in full.

Chargebacks

Please email us before disputing a payment with your bank: a refund is faster for you. Keys of charged-back purchases are withdrawn.